Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. We follow the procedures set out in this policy when using your data.

By using this website and providing your information, you consent to us using it in accordance with this policy.

Information Collected

For the purposes of the Data Protection Act 2018, the data controller is The Flower House Garforth, whose contact details are provided below. We use the information we collect about you lawfully and only to process your order or provide the best possible service.

If you contact us with an enquiry or use our services, we may collect personal information such as your name, address, phone number and email address. This information is used solely to respond to your enquiry or fulfil your order.

We will never collect sensitive information about you without your consent, and we may contact you by telephone, post or email where appropriate.

Use of Information

Your information will be held on secure servers in the UK and may be accessed by our team or trusted service providers. We may share your data with third parties such as banking and merchant services or delivery partners where necessary to complete your order. Financial details such as credit or debit card numbers are not shared with third parties.

Where you have provided consent, we or selected third parties may contact you with details about goods or services that could be of interest. We will never share your data for marketing purposes without your explicit consent.

We may provide aggregated, non-identifiable data to third parties for statistical purposes.

If we need to transfer your information outside the European Economic Area (other than for fulfilling your order), we will obtain your consent first. We aim to keep your data accurate and up to date, and you may contact us at any time to update or delete your information.

Use of Cookies

Unless you opt out, our system may issue cookies to your device when you visit the website. Cookies are small text files stored on your computer that help us enhance your browsing experience and personalise content.

Cookies also allow us to monitor website traffic and improve functionality. Most web browsers accept cookies automatically, but you can modify your settings to decline them if you wish. Please note that disabling cookies may affect the website’s performance or functionality.

Security

We use appropriate security measures to protect your information from unauthorised access, loss or misuse. However, transmitting data over the internet is never completely secure, and we cannot guarantee the security of any information transmitted to us electronically.

We retain personal data only as long as necessary to provide our services or comply with legal obligations. Your information may be disclosed if required by law, or in the event of a business sale or acquisition.

You are entitled to request a copy of any personal information we hold about you.

Policy Updates

We may amend this Privacy Policy from time to time. Any substantial changes to how we use your information will be posted on this page.

Contact

All comments, queries and requests relating to this policy are welcomed and should be emailed to us.